Amazon Connect Costs
To calculate Amazon Connect costs for 10 calls a day, we need some details:
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Call Duration: Average duration of each call (e.g., 5 minutes or 10 minutes)?
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Type of Calls: Are these inbound or outbound? If outbound, which country?
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Additional Features: Do you need call recording or IVR services?
For example, if you receive 10 inbound calls a day, each lasting 5 minutes:
• Inbound call cost (US region): $0.018 per minute
• 10 calls × 5 minutes = 50 minutes/day
• 50 minutes × $0.018 = $0.90/day, or about $27/month
Let me know if you want to include IVR, recording, or other features for a more complete estimate.
Yes, you can forward your UK number to Amazon Connect! Here’s how you can do it:
- Port Your Number to Amazon Connect:
You can port your UK phone number directly to Amazon Connect, which allows you to keep your existing number. This requires working with AWS support to initiate the porting process.
- Call Forwarding from Your Existing Carrier:
If you don’t want to port the number, you can set up call forwarding from your UK phone provider to an Amazon Connect-provided number. This may incur call forwarding fees from your UK provider.
- Virtual UK Number on Amazon Connect:
Alternatively, Amazon Connect provides UK virtual numbers (both toll-free and local) that you can use.
Do you want details on how to start the porting process or check pricing for UK numbers?
Here’s a sample Amazon Connect workflow for an IT contractor receiving calls from recruiters. The goal is to manage incoming calls efficiently, providing IVR options and voicemail functionality while tracking interactions.
Workflow Steps:
- Incoming Call Detection
• Call forwarded from the IT contractor’s UK number to Amazon Connect.
- IVR Greeting
• Custom message plays:
“Thank you for calling [Your Name]. Press 1 to leave a message, or stay on the line to speak with me directly.”
• Option 1: Direct to voicemail (with transcription and email alert).
• Option 2: Forward call to the contractor’s mobile number (if available).
- Call Routing Logic
• If available, route to your mobile number.
• If unavailable, transfer to voicemail and send the recording + transcript to your email.
- Voicemail and Call Logging
• Enable voicemail transcription.
• Use AWS Lambda to log calls in a CRM (like Airtable or Google Sheets).
- Real-Time Notifications
• Send SMS or email notifications for missed calls with caller details and voicemail transcript.
High-Level Amazon Connect Architecture:
• Amazon Connect (handles incoming calls)
• AWS Lambda (custom logic, integrations)
• Amazon Transcribe (voicemail transcription)
• Amazon SNS (real-time notifications)
• S3 (voicemail storage)
• CRM Integration (optional, to track recruiter calls)
Example Workflow Logic:
- AWS Connect Contact Flow:
• Detect incoming calls.
• Check your availability status.
• Play IVR menu (direct to voicemail or forward call).
- AWS Lambda Function:
• Logs the call in a database.
• Triggers transcription and sends an email with the transcript and audio file.
I can create a JSON template for the contact flow or a detailed diagram if you want to implement it. Want to proceed with that?
Amazon Connect is a flexible contact center platform that supports both human interactions and AI-powered features. Here’s how it breaks down:
• Human Interactions:
You can route calls directly to human agents (or in your case, forward calls to your mobile) so that recruiters speak with you directly when you’re available.
• AI-Powered Features:
You can use automated IVR menus, chatbots (via integrations with Amazon Lex), and voice transcription services (via Amazon Transcribe). These features help manage calls when you’re unavailable and can automate parts of the workflow.
In the workflow we discussed for an IT contractor receiving calls from recruiters, you might have a mix—for example, the initial IVR can automatically route calls or take a voicemail (handled by AI), and then if you’re available, a human (you) picks up the call.
Imported from rifaterdemsahin.com · 2025